Service Ticketing Support on the 240 Tech Portal

This new system will allow us to service machines quicker, provide real-time status feedback and updates, and give us a long-term record of any reported issues. These records will help us to continuously improve the OvalJet and the overall user/technician experience.

240 Tech – OvalJet Service Ticket system is available to current customers in the Portal. This new system allows us to service OvalJet machines quicker, provide real time status feedback and updates, and a long-term record of any reported issues.

Current customers received an email to verify account details within the 240 Tech Portal. Once an account is created customers can seamlessly open, modify and close support tickets as the status of machine(s) change.

When a ticket is created, an OvalJet technician will be automatically assigned to a ticket as a primary point of contact. Additionally, any of the customer’s management team, with a portal account, will receive email notifications regarding the status of the OvalJet.

With the information provided in a created ticket, we are able to determine if we can service the machine through Assist AR or send a 240 Tech technician to work on-site.

Jerry Perez working with a customer's technician on a heat press through Assist AR.

Steps to Use The Service Ticket System

Step 1:

1. Log into the 240 Tech Portal https://portal.240tech.com

240 Tech Portal Log In Page

Step 2:

Click on “Create” under the “Submit Service Ticket”
Buttons for "Submit Service Ticket" and "View Service Tickets"

Step 3:

Complete the form and include all relevant details in the “Description” and include any and all troubleshooting in the “Troubleshooting performed” and click “Create.”
Service Ticket Form with boxes for OvalJet, Reported By, Contact Number, and Description.

Step 4:

Once Service Ticket is submitted, you are able to view all actions.
Completed service ticket on the 240 Tech portal. detects the account, location, contact name, contact phone number, ticket creation time, and more information a customer submits to the portal.

More To Explore

Person typing on a laptop on the 240 Tech portal website

Service Ticketing Support on the 240 Tech Portal

This new system will allow us to service machines quicker, provide real-time status feedback and updates, and give us a long-term record of any reported issues. These records will help us to continuously improve the OvalJet and the overall user/technician experience.

Read More »

Assist AR Launch for Enhanced Customer Support

With the launch of Assist AR we’re increasing OvalJet up time. We’re able to resolve issues immediately, by utilizing augmented reality (AR) to troubleshoot and assist in real-time, as opposed to you waiting for a technician to arrive at your facility for machine maintenance.

Read More »

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